Infrastructure, automation & technical leadership.
Seventeen years of building dependable systems and high-performing teams — from help desk to production engineering, with a bias for automation and the discipline of measurable outcomes.
A short version, for hiring managers.
I'm a production engineer who spends most days where infrastructure, automation, and people overlap — keeping systems quiet, paying down operational debt, and making sure the team around me has what they need to do their best work.
My career started on a high-school help desk and grew through a decade of customer-facing technical support, four-plus years of formal team leadership, and now production engineering for a compliance technology platform. The throughline is the same: ship reliable systems, document them well, and lead with metrics and empathy.
I care about clean automation, clear writing, and small operational details — the kind of work that rarely makes a headline but quietly compounds.
Where I do my best work.
Description of infrastructure automation expertise and capabilities will go here.
Description of cloud and endpoint management expertise will be added here.
Details about production support leadership approach and experience will go here.
Information about mentoring, team leadership, and documentation practices will be added.
Help desk to production engineering — the long road.
A brief description of the role and responsibilities will go here.
A brief description of the role and responsibilities will go here.
Migrations, automation, and a little civic tech.
End-to-end migration of 124 enterprise workstations to Windows 11. Automated bulk upgrade orchestration with PowerShell, ran a phased rollout, and kept user disruption near zero.
Took over an Intune rollout mid-flight with a 4-day deadline. Migrated all on-prem GPOs to conditional access policies, enrolled the fleet, and stood up automated Autopilot onboarding.
Infrastructure-wide security initiative to eliminate patching gaps and establish automated patch management across all Linux and Windows systems.
Comprehensive vulnerability assessment and remediation initiative addressing critical security gaps including credential exposure, public repository access, and endpoint protection.
End-to-end website rebuild for a domestic-violence-prevention nonprofit. Conducted user research with staff and survivors, accessibility audit, UX improvements, and migrated from custom code to Elementor with training to enable in-house management.
Tackled a complex multi-platform integration challenge by connecting five disparate SaaS solutions into Salesforce. Evaluated integration approaches, selected Automate.io as the optimal solution, and implemented automated data flows to eliminate manual work across the organization.
Evaluated multiple CMS platforms to consolidate the nonprofit's fragmented digital presence. Identified Squarespace as the optimal balance of simplicity and long-term maintainability. Developed the website within platform constraints while ensuring the organization could manage it independently without ongoing technical support.
Tackled the challenge of standardizing fragmented 911 data across hundreds of U.S. jurisdictions. Collected, sanitized, and analyzed data from 327+ Public Safety Answering Points to identify patterns and gaps. Transformed chaotic, disparate datasets into clean, actionable intelligence enabling policy reform and alternative responder integration.
A working list — the things I reach for often.
Certifications, education, and community work.
Civic tech work across cross-functional teams of 5 to 15 contributors. Built a Salesforce CRM for Chicago Defender Charities and helped rebuild the Between Friends website — accessibility audit, IA redesign, and a CMS the client could actually maintain.
If you’re hiring for senior infrastructure, production engineering, DevOps, or technical leadership — or you’re a non-profit that needs technical help — I’d love to hear from you.